1. Bookings
A booking is confirmed when you receive our confirmation e-mail with a reference. Prices are per car, in euros, including VAT, tolls, parking and the waiting time stated on the confirmation.
2. Cancellation
Cancellation is free of charge until 24 hours before the agreed pick-up time (48 hours for day tours). Later cancellations and no-shows are charged in full. If your flight is cancelled you may move or cancel free of charge on presentation of the airline notice.
3. Waiting time and no-show
At airports 60 minutes of waiting after the actual landing time are included; elsewhere 15 minutes. After that, waiting is charged per started quarter hour at the hourly rate of the vehicle class. A no-show is registered after the included waiting time and two unsuccessful attempts to reach you by phone.
4. Payment
You may pay online at booking (iDEAL, cards, Apple Pay, Google Pay), by bank transfer before the ride, or to the chauffeur by card or cash. Companies may request invoicing with 14-day terms.
5. Liability
We carry full passenger liability insurance as required by Dutch law. We are not liable for delays caused by force majeure, road closures or airline changes, but we always do our utmost to get you there on time.
6. Applicable law
Dutch law applies. Complaints are handled within five working days; unresolved disputes may be submitted to the competent court in Amsterdam.
